Remote Work Brings an End to Middle Management Era and the Rise of the SME

By: Stephanie Diana Eubank

Many of us have seen dramatizations of the changes in the workplace due to remote work all while seeing much of these scenarios evolve in real time.  A great example I have seen and experienced was detailed on Laura AKA @Loewhayley accounts on TikTok, YouTube, Instagram, etc., in the form of Human Resources asking hard working specialists who have been at a company for a long time to take on a leadership role.  However, in business culture we do not praise those who choose to stay in their role because that is what they are good at and the challenges in the role evolve and are fulfilling to the employee.  Current business culture tends to favor a business leadership centric financial reward system.  Which was good for those who fall into the past preferred attributes of leadership.  However, remote work turns all those norms on their face.

Since the beginning of academic research in the business sector about the concept of remote work was started back in the 1980’s business culture has always favored a leadership focus. So, let us start with some nomenclature.  Most business research is even from the leadership perspective.  Research that specializes on the perspective of employees is called the study of followership. However, in between these two perspectives of leadership and followership are the grey Jedi’s of the business world.  These grey Jedi’s are called Subject Matter Experts or SME’s for short.

Now that we have the terminology down let’s focus on the current business culture that has been developing since at least the 1900’s which is predominantly leadership focused. Where there is research on followership there isn’t a lot of it.  As such we have social media influencers who advertise as workforce, business, and finance specialists that make memes.  However, this is yet another instance of art reflecting life.

Business culture focuses on the advancement and struggles or leadership in the workforce instead of the focus on the experience of the labor force.  Which causes more than a few topics of divide both for onsite and remote modalities.   Although studies show in remote teams there is natural space for more autonomy for remote workers.  Also, studies show there is more room for creative processing and problem solving especially in remote teams with a diverse and collaborative makeup of the team.  As such in remote work an interesting thing develops.  That is shared leadership.

Shared leadership is where everyone holds responsibility for their own contributions, there may be one or more people doing the coordinating and administrative work such as payroll submissions, or other leadership tools.  However, with the transparency and room for creativity and autonomy that remote work creates it means the time of the middle manager is growing to a close. 

This ushers in an interesting period in workforce development in business.  It means businesses will shift in seven fundamental ways.

1. Companies will focus higher pay in hiring hire quality talent,
2. The days of people who just hold leadership jobs will no longer be a concept in middle management,
3. The business sector will have to redefine what leadership is and what a good leader looks and acts like,
4. There will be less of a focus on trying to promote people to leadership roles and instead try to work with employees on developing more challenging roles in each aspect of business and more of a culture of loving one’s role instead of working towards the next step up.  Employee satisfaction will become a bigger tenant of business.
5. SME’s will become the filling in between to help companies develop skills for employees and fill in the organizational gaps of this shift.
6. Upper management will need to be sought after using a totally different lists of skills, and attributes versus just experience as leadership.
7. Lastly leadership and business psychology will need to become a bigger concept along with overall operations in business school to better prepare employees.

Now these organizational changes will not come overnight.  All systemic changes come with growing pains and pushbacks.  The change is in the air and the research for over a century is pointing to these changes to be necessary for businesses to stay on the cutting edge and avoid the current situation of business of having too many food critics in the kitchen and not enough chefs.   

If you enjoyed this post, please like, share, and subscribe.  And remember, Remote is here to stay.

Stephanie Eubank

YouTube: https://www.youtube.com/@Wickedbofthewest

Website: wickedbofthewestremoteconsulting.com

Facebook: https://www.facebook.com/WickedBoftheWestBusinessConsulting

Instagram: https://www.instagram.com/wickedbofthewestconsulting/

Twitter: @SDEubank

Blog: drstephaniebeardbaremoteresearch.org

LinkedIn: https://www.linkedin.com/in/stephanie-diana-eubank-dba/