By: Dr. Stephanie Diana Eubank DBA

Post-COVID, businesses and business schools face growing concerns about reading comprehension and engagement in training programs. Many organizations report that employees struggle with dense text and traditional learning formats, especially in remote settings (Johnson, 2024; Deloitte, 2023). Artificial Intelligence (AI) offers solutions by creating multimodal content—visual videos, audio narration, closed captioning, and visual art—that caters to diverse learning styles and enhances retention.

Why AI Matters for Training

AI-driven tools can transform static training materials into dynamic, interactive experiences. Research shows that multimodal learning—combining text, audio, and visuals—improves comprehension and memory retention across cognitive profiles (Brown, 2023). For neurodivergent employees and remote workers, these adaptations reduce cognitive load and increase accessibility (Hamdani et al., 2023).

Post-COVID Reading Comprehension Challenges

Companies have blogged extensively about declining reading comprehension and engagement since the pandemic. Remote work environments often lack the structure and collaborative cues that support deep reading and critical thinking (Smith, 2025). AI-enhanced training addresses these gaps by integrating interactive elements and personalized pacing, making learning more engaging and effective.

AI Solutions for Inclusive Learning

Businesses and business schools can implement the following AI-powered strategies:

• Create visual explainer videos from text-based content to simplify complex concepts.
• Add audio narration and closed captioning to accommodate auditory and visual learners.
• Use AI to generate infographics and visual art that reinforce key ideas.
• Provide adaptive learning paths with AI-driven personalization for varied comprehension levels.
• Integrate interactive quizzes and discussion prompts to boost engagement and retention.
• Offer multimodal content (text, audio, video) for remote workers to reduce isolation and improve accessibility.

Business-Level Benefits

AI-enhanced training does more than improve comprehension—it strengthens collaboration, morale, and inclusivity. By investing in multimodal learning, businesses create cultures of continuous development that value diverse cognitive styles. These programs foster psychological safety, innovation, and adaptability—critical for thriving in a hybrid workforce (Deloitte, 2023; Westover, 2024).

Conclusion

The future of business communication training lies in leveraging AI to deliver inclusive, engaging, and effective learning experiences. By combining visual, auditory, and interactive elements, organizations can address post-COVID comprehension challenges, support remote workers, and empower all employees to succeed.

References

Brown, T. (2023). Multimodal learning and retention in business education. Journal of Business Pedagogy, 14(2), 55-68.

Deloitte Center for Integrated Research. (2023). Building the neuroinclusive workplace.

Hamdani, M., Hamdani, N., & Das, M. (2023). How to help employees with ADHD address the challenges of remote work. MIT Sloan Management Review.

Johnson, L. (2024). Post-pandemic literacy challenges in corporate training. Corporate Learning Quarterly, 16(1), 22-34.

Smith, J. (2025). Remote work and reading comprehension: Emerging trends. Business Communication Review, 18(3), 44-59.

Westover, J. H. (2024, November 3). Neurodivergent leadership: An underutilized resource. Innovative Human Capital.

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