By Dr. Stephanie Diana Eubank

Welcome everyone!  I know I have had radio silence for a few months.  However, it has been time for completing the behind-the-scenes work on getting my dissertation published and end of the school year work for my students at Stan State.  Along with other projects I am working on.

You can find the graduation announcement from Concordia University Chicago citing my completion of my doctoral program

Also, here is the citation to find the publication of my dissertation if you would like to read it:

Eubank, S. D. (2025). The double-edged sword: A study in remote work from the perspectives of leadership and followership on the topics of communication, team design, and productivity (Order No. 32002662). Available from ProQuest Dissertations & Theses Global. (3212449344). Retrieved from http://cucproxy.cuchicago.edu/login?url=https://www.proquest.com/dissertations-theses/double-edged-sword-study-remote-work-perspectives/docview/3212449344/se-2

I am also working on my Operations Management Textbook title, “Operational Management in The Remote Era”.  The first six chapters are being run through a trial in my courses in fall 2025 with the full book set to be published in fall 2026. Special thanks to Cognella for working with me to develop and publish this textbook.  All proceeds I earn from this book is being put to develop a scholarship fund to help disabled students afford their college education.  

This has all been done while working on finishing my doctorate degree. And teaching at Stan State. 

With all the news out of the way let’s get to the nitty gritty of the topic of this post. There is so much talk about the use of AI in business and fear of potential negative impacts of AI.  However, I think evolution, especially how AI can be a tool for starting foundations of new businesses and helping refine business are key ideas to remember.  Speaking from experience creating and managing not one but two non-profit businesses, the ground up the resourcefulness skills of finding easy, affordable ways to have a skeleton crew of work and tool is essential for creating a foundation.  This is also a skill to buy time for planning and implementing changes and up scaling an organization.

So, for this article we are going to focus on the six ways AI enhances business communication. Rather than paying $200 a month for premium Chat GBT I use the version of Copilot for Microsoft 365 provided to me through Stan State and my yearly subscription to Microsoft Office.  For specific examples can be done in both Chat GBT and Copilot I want to disclose I am using Copilot for my research on this article and in the examples of how it can be used to create foundational communications infrastructure for business communications development.

First and foremost, although you can prompt Copilot to just write what you need such as pasting a link to an open job you are wanting to apply for asking for it to write a cover letter, attach your current resume and watch it create a custom cover letter.  However, Copilot can also be a search engine to help you research what you want to know about any topic. 

1. Writing and Editing Emails
   1. I personally find this tool helpful, especially working in the finance sector. Where I have to communicate with sales a lot.  Salespeople lead with passion for the customer and for the success of the deal.  Working in Operational Compliance we tend to follow the evidence like a financial Sherlock Holmes. So, finding ways to simply my answers and take out any personal bias or emotion without sounding like a robot can be difficult for me. Not just with my personality type but with my ADHD and communication with those who are not neurodivergent.

So, using Copilot to help with writing and editing emails doesn’t just help me translate my communication style to better understand my audience it can also be used to:

• Draft professional emails quickly.
• Adjust tone (formal, friendly, persuasive, etc.).
• Summarize long email threads.
• Translate emails into different languages.

• Creating Business Documents
  • The same can be said about writing business documents in Copilot.  Although it helps me translate and better understand my audience this function can also help protect myself and my business.  How business documents are written can help or destroy a company.  And when I say business documents, I refer to multiple types of documents.  Such as:
    • Proposals
    • Reports
    • Meeting agendas and minutes
    • Executive summaries

• Copilot allows you to prompt it to create any of these items with limited information.  Again, creating a starting point to further enhance business writing. Although keep in mind that you will need to read through anything created to make sure there is nothing conflicting with what you want or need written.  Forgetting to check your work can lead to a bad first impression and often in business you only get one shot at a good first impression.

• Real- Time Communication supports
  • This ties into the issue of how to simply responses without causing miscommunications.  Which can be a challenge in remote work or just overall in communications. Using Copilot allows me to better understand my audience.  Some of the ways Copilot does this is the fact that I can prompt copilot to:
    • Suggest responses during live chats or meetings.
    • Rephrase messages for clarity or tone.
    • Translate messages in multilingual teams.
    • Presentation and Slide Content

• Data Interpretation and Visualization
  • So, this has been interesting for me in learning how to use Copilot in the fact I can upload notes or an excel spreadsheet and prompt copilot to format in a more professional manner.  Or if it is a more relaxed audience making my PowerPoint tailored to the correct audience.  Other wise Copilot can also:
• Analyze spreadsheets or reports.
• Summarize key insights.
• Create charts and graphs.
• Although Copilot cannot run SPSS it can do tasks to generate syntax which is the code to run an analysis in SPSS.
• Create visual summaries of data.
• Cand Language Development
  • When developing a team within an organization developing a single voice is crucial to controlling communication and staying in line with guidelines.  In essence Copilot can create templets to help develop a single voice in replies.  To further define the term Canned language, it refers to pre-written, reusable text blocks/ templates used in recurring communication scenarios. These can include:
  • Email templates
  • Chat responses
  • Policy explanations
  • Onboarding messages
  • Apology or escalation messages

Much of this can be placed into automatic emails and further help companies do more with less while keeping things professional.  

• Policy and Compliance Communication
  • Bringing the whole communications concept together is the reasoning for using Copilot to standardize communication and have a mindful openness for understanding one’s audience is the fact that compliance plays a huge role in communication.  Using Copilot, you can:
• Draft internal memos.
• Translate legal or compliance language into plain English.
• Ensure tone and clarity in sensitive communications.
• Develop Policy and Procedures.
• Enhance systems and process training.

These six tips can help us better understand how to use Copilot and AI in general for business.  Especially in developing your own business by working more with less.  If you would like to schedule consultations on remote work and ways to enhance operations management in a remote and hybrid workplace, please reach out to me through my company Wicked B of The West.

If you enjoy this content like and subscribe.  Also, if you are interested in consulting services please reach out through my social media.  Remember remote is here to stay.

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